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Our website offers a live chat text module that customers can utilize to ask questions to any of our office staff. This live chat is manned during normal business hours. In addition, our customer service team is focused on answering any questions our customers may have regarding ship dates, revision changes, and order status, assuring they are satisfied every step of the way. RFQ that are sent to fastquote@prototek.com or uploaded directly through one of our websites will receive a quote within a day. Prototek Manufacturing can work with many files including dxf, stp, step, iges, pdf, Pro-E, Solidworks, Autocad and Inventor files.